Terms & Conditions
All prices quoted on this website are: accurate at the time of publication, quoted in Euros and include German 19% VAT (MwSt.). No VAT will be charged at the checkout if your shipping address is outside of the EU. Please note that you will be responsible for the payment of any customs or import duties levied once the package reaches your destination country.
Conformity of goods
We take every care to ensure that the description and specification of our products are correct at the time of going to press. However, specifications and descriptions of products on this website are not intended to be binding and are intended only to give a general description of the products. Furthermore, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used to view the products.
Stock & availability
We endeavour to display through this website all items in our current range. As all our products are handmade to order we do not have them ready in stock. The items will be dispatched within agreed manufacturing lead time shown as “availability” on the product page.
Placing an order
By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions.
All our products are handmade and we do not keep them in stock. By placing an order on this website you are making a request to produce the item(s) individually for you, detailed in your order, upon the terms described in your order.
Once you have placed your order and the payment has been received we will send you a confirmation email that your order has been accepted.
Prices and availability of goods are subject to change without notice.
For orders via this website we accept payments by credit card through PayPal.
Your order will be processed and dispatched within the manufacturing lead time stated on the product page under “shipping”, unless agreed otherwise. All shipping is handled by a 3rd party courier service. Once your order has been dispatched you will receive a shipping confirmation from us along with the tracking number. We are not responsible for any returns due to absence of the recipient at the address stated as the shipping address on an order. If the parcel has been returned to us you can request the resending of your order at your own expense. Any liability for any loss or damage during transportation is incurred by the courier.
The purchased products shall be inspected for defects upon collection or delivery. You have 14 days to send your return request. Unless the return request was sent to us within 14 days after collection or delivery, stating that the products do not comply with the relevant specifications or descriptions, the products are deemed to have been accepted in good order and condition.
If you need to send a return request simply send us an email to firstname.lastname@example.org.
We will send you a confirmation email, that your return request has or has not been accepted. After your return request is confirmed by us, the returned item shall be shipped back at your own expense. However we will refund the return shipping costs if the return is a result of our error (you received an incorrect or defective item).
We will notify you via e-mail once we've received the returned item. The repair or replacement of the item will be proceeded in accordance with manufacturing lead time. You should expect to receive your refund within 14 days after we accepted your returned item.
Please note that discounted items are not subject to returns.
Copyright and trademark
The contents of these pages (including pictures, designs, logos, photographs, text written and other materials) are copyrights of the Kumeko™ brand . ALL RIGHTS RESERVED. The copying, modification, distribution, reproduction, or incorporation into any other work of part or all of the material available on this website in any form is prohibited, unless permitted by the owners.
+49 (0) 15 223 225 569
Kumeko™ brand is operated and owned by:
Greifswalder Straße 3
VAT ID: DE293212858